How did you create the first version of your product?
My
product is about posture, and my PT and chiropractor suggested a foam
roll laid along my spine. I did some measurements on how much my
shoulders relaxed when using a foam roll, picked up a hacksaw, and
started experimenting. In short, I failed a bunch with the first
prototype. In fact, it gave one of my early customers a migraine (not
the intended effect, oops!) It would have been easy to give up right
there, but I knew that success was through a forest of failures, and got
to iterating.
The early versions of the Backplane
What were the core takeaways you had from this process?
- Pre-sales (see above).
- Get over your fear of failure (yes, it is stopping you from success).
- Focus
on fundamentals: Ask people what their problems are, identify a
solution, pre-sell it, over-deliver with execution, go where the
customers are, and show them how it solves their problem.
Most
people focus on the solutions instead of identifying the problems
people want solved. Make sure to work backwards from the needs of your
potential customers (including yourself).
What were the biggest roadblocks you faced starting your business?
Convincing
people it will work before they buy was solved with video and
testimonials. Some folks also have an issue with my product not being
made of fancy materials. I'm more of a guy that cares if something
works. To keep my costs down, I keep things simple.
Your
product will NEVER be perfect. Focus on finding people who want it and
then you can evolve your product to be better over time. Think about the
first generation iPod vs the current iPhone 5s!
What were the most memorable moments from selling this product?
Practicing
failure was key to persevering with this product. It's a turning point.
I remember the first time watching Shark Tank after successfully
pre-selling my product. I was yelling at the contestants "What do you
mean, you are PRE-REVENUE? You have HOW MUCH inventory? 2800
SKUs … ARE YOU CRAZY!? HOW WILL YOU SELL THAT?"
Fear
of failure is one of the most non-talked about issues people face when
starting a business. Practicing failing in your business and personal
life will help you overcome the fear of failure. Check out
FailureGames.com or
Strangerchallenge.com.
What have you learned since selling physical products?
I
had to get over my need for things to be perfect. I have iterated with
customers, especially when it comes to something as variable as posture
for individual humans. My current design is the result of 27 prototype iterations.
I've also learned to politely ignore people who immediately start
giving me advice on how to SCALE, when 99% of those people haven't ever
made a single dollar on a product themselves.
What do you recommend to other people who want to setup an ecommerce store?
First,
get a customer base. Early interaction with customers is key to
ensuring you have a great product and you address the most common
concerns. An
ecommerce solution
should help with the problem of having too many customers to fulfill
manually. Once you have that problem, make it as easy as possible for
people to buy.
How much have you made from selling your product?
I'm up to about $1000 in revenue, with zero investment of my own money. Read that last sentence again, ZERO.
EasyWhey
Enter Dan Maisano of EasyWhey, who started his own protein drink to-go product
.
Why did you decide to sell your product?
I read Tim Ferriss' book
Four Hour Workweek
and the idea of a "Muse" type business appealed to me. I decided to
create "Dan's Super Convenient and Awesome Protein" shake because I
drink whey protein on a regular basis but it has never been the most
convenient thing to do.
As one of the
healthier snacks/meals out there it would be great to be able to drink
it anytime. Breakfast, lunch, afternoon snacks, traveling, car trips,
movies etc. I know many people who use the shakers that lets them scoop
in their own whey, add water or milk and drink. To me this was never
convenient.
A person had to then carry the
shaker around with them, make sure they clean it ASAP (if you ever have
smelled an old protein shaker you know why) and just plan to have it
with them until they are able to get home. I personally wanted something
that I could drink when I wanted and then forget about it.
As we’ve seen in both examples, creating problems to your own solutions is a great place to start with business ideas.
How did you determine your products were a good product to sell?
Once
I had the idea in my head I used the advice from the How to Make a
$1,000 a Month Business course and validated it by seeing if anyone
would be willing to buy my product before I invested any time or money
into it. I had 7 people actually Paypal me $30 for a guarantee that I
would send them my first shipments OR their money back if I never
actually got to production. Up to this point I spent $0.
Pre-sales remove a lot of assumptions and doubt whether people will buy what you are making.
How did you create your first prototype once you validated it?
The
hardest thing for me was actually creating the product. I had my idea
in my head but had an "OK, now what?" moment. I shopped around on Google
trying to find bottles and lids that I thought would work well. I got a
few free samples to test different sizes and I used the whey protein
that I normally use and put it in the bottles to try it out. I really
liked how it worked so I placed a bigger order for bottles and lids and
this was actually the first money I invested into this. However as I
already had money from the people I pre-sold to I was able to use that
to purchase the supplies I needed.
The
fulfillment of the product can be challenging but focus on making a
basic budget (to ensure at least break-even) before you pre-sell and
focus on keeping your solution to that problem as ghetto as possible at
first.
What did you learn about yourself from starting this business?
Two
things really stand out. As a naturally shy person pushing past my
comfort zone and getting myself out there was a new experience. By doing
so I learned that it really wasn't that hard or uncomfortable as I
imagined.
A great way to practice
overcoming fear is taking our “Coffee Challenge.” Go to Starbucks or any
cafe and ask for a 10% discount. It’ll help you be less afraid asking
for things in your own business.
The
other thing I was able to implement was the validation of my product. I
had 7 products sold before I had anything more than the idea in my head.
No website, no
business cards,
not even the product yet! I had 7 people actually paying me for what
was simply an idea, and because I was able to do that I knew I was on to
something that would actually work. That was a much better solution
than spending a bunch of money and time and energy building a product,
website site, etc. before I knew if there was anyone else out there that
would buy it and use it.
You can use Paypal, Shopify, Gumroad or eventbrite to pre-sell your idea at no cost to you.
What was the hardest part about setting up your store?
I have messed around with
Shopify in
the past using just a mock idea a friend of mine had. I never took it
to production and just let the site die after I was done playing around
with it. It’s easy to setup the store but the hard part is getting
customers. Doing things in reverse and then setting up the store makes
life much easier.
Once you get customers through a manual process a store like Shopify will save you significant time.
What were the most memorable moments from selling this product?
Definitely
when I got my first customer to say that they liked my idea enough to
invest $30 into it. Second time was when I placed my order for my bottle
samples. It was a "Wow, I am really doing this" moment for me. Third
was sending out my first shipments. It felt like a really big
accomplishment (and I suppose it was!). And lastly when Noah himself
told me he liked my product after trying it!!
It’s important to know who your ideal customers are so it makes your life easier to find out WHERE they are online / offline.
What did you learn about selling physical products?
I
never really thought it was possible to sell a product without already
having it. The idea that I could sell my idea first and then turn it
into a product after I knew it would work was a major step turning from
"wantrepreneur” to entrepreneur.
What do you recommend to other people who want to setup an ecommerce store?
Definitely
validate your idea first before setting up a store. And you should be
doing everything and anything manually until you have such a demand that
you can't do it all yourself anymore. Keep it ghetto for as long as
possible!
How much have you made from selling your product?
Not
much yet. I am trying to reinvest any profits back into the product to
make it better (labels for the bottles are on the top of my to do list!)
Right now I am more focused on getting the word out there that I do
have a great product, and I figure if I have enough people that know
about my product and they are all satisfied with it, the money will
naturally follow.
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